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Customer Service

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About Shape Shape Shape
  • Our Commitment to You

    Genuine Products & Warranty Assurance As the officially authorized distributor, we guarantee 100% genuine products backed by manufacturer warranty. Customers purchasing through unauthorized channels risk voided warranties and unverified product authenticity — a risk you never face with us..
  • Pre-Sales Support

    Our team helps customers select the right AC capacity, model, and specifications based on room size, usage requirements, and budget — ensuring the right fit before you buy.
  • Professional Installation

    We provide installation through trained and certified technicians, ensuring your unit is set up correctly for optimal performance, efficiency, and safety.
  • After-Sales & Warranty Service

    Our dedicated service team handles maintenance requests, warranty claims, repairs, and spare parts support promptly and professionally — minimizing downtime and inconvenience.
  • Responsive Communication

    We maintain clear and timely communication for order status, service scheduling, complaint resolution, and technical queries, ensuring customers are informed at every step.
  • Corporate & Bulk Client Support

    For institutional clients, banks, and corporate buyers, we offer dedicated account handling, tailored supply agreements, and coordinated installation and stabilizer support for large-scale orders.
  • Why Choose Key Concept Nepal

    ✅ Sole Authorized Agent for GREE in Nepal ✅ Genuine products with valid manufacturer warranty ✅ Trained installation and service technicians ✅ Dedicated support for individual and corporate clients ✅ Transparent, responsive after-sales service