Key Concept Nepal Pvt. Ltd. is the sole authorized agent for GREE air conditioners in Nepal, handling sales, distribution, installation, and after-sales service across the country.

Yes. We are the exclusive, authorized distributor of GREE products in Nepal. Products purchased through unauthorized dealers are not guaranteed genuine and may not be eligible for warranty support.

Products purchased directly from Key Concept Nepal or our authorized dealer network come with valid warranty documentation. Contact us directly if you'd like to verify the authenticity of a purchase.

We supply and distribute GREE air conditioners across various capacities and models, suited for residential, commercial, and institutional use.

Our sales team offers free consultation to recommend the right tonnage and model based on room size, usage, and budget. Contact us for a personalized recommendation.

Yes. We handle large-scale supply and installation agreements for corporate clients, banks, and institutions, including customized agreements, delivery schedules, and stabilizer provisions.

You can purchase directly through Key Concept Nepal or our authorized dealer network. Contact us for your nearest dealer.

All products come with manufacturer warranty coverage, valid only when purchased through authorized channels. Specific warranty duration depends on the product model.

Contact our customer service team with your invoice/proof of purchase and product details. Our certified technicians will inspect and process your claim.

Yes. We provide professional installation through trained and certified technicians to ensure proper setup and performance.

Report any damage immediately upon delivery, ideally within 24–48 hours, with photos of the product and packaging. We will arrange replacement or repair at no cost, provided the product hasn't been installed or used.

aulty products are covered under warranty terms. Our technicians will inspect the unit and process repair, replacement, or refund based on the nature of the fault and warranty policy.

Yes, subject to the product being unused, in original packaging, and returned within our standard return window. Please refer to our Return Policy for full conditions.

We accept standard payment methods including bank transfers, cheques, and other agreed terms for corporate clients. Contact our sales team for specific payment arrangements.

Our customer service team can be reached directly for updates on order processing, delivery, and installation scheduling.

You can reach us via phone, email, or by visiting our office.