At Key Concept Nepal Pvt. ltd., we value the trust you place in us when purchasing our products. This Privacy Policy explains how we collect, use, store, and protect the personal information of our customers.
When you purchase goods from us, we may collect the following information: Personal Details: Name, phone number, email address, and billing/shipping address Payment Information: Payment method details (processed securely; we do not store card/bank details directly) Order Information: Products purchased, order history, delivery preferences, and installation details Communication Records: Emails, calls, or messages exchanged regarding your order, warranty, or support requests
We use your information to: Process and deliver your orders Arrange installation and after-sales service Send order confirmations, invoices, and warranty details Respond to inquiries, complaints, and support requests Improve our products and customer service Notify you about offers, new products, or updates (only with your consent)
We do not sell or rent your personal information to third parties. Your data may only be shared with: Delivery and logistics partners, to fulfill your order Payment processors, to complete transactions securely Authorized service technicians, for installation or warranty support Legal authorities, if required by law
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or loss.
As our customer, you have the right to: Request access to the personal data we hold about you Ask for corrections to inaccurate information Request deletion of your data, subject to legal and contractual obligations Opt out of promotional communications at any time
We retain customer information only as long as necessary to fulfill the purpose it was collected for — including warranty periods, tax/legal obligations, and service history.
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date.
If you have questions about this Privacy Policy or how your data is handled, please contact us
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